Our Return Policy
NECG offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please Contact Us and we will be pleased to assist you.
We strive to have all of our products free of manufacturer defects. If for any reason you are not satisfied with a product, please Contact Us. If you are dissatisfied for any reason, your responsibility to us is to keep your original purchase in its original packaging along with your sales receipt. We will not be responsible for crediting your purchase costs nor your shipping costs upon return of your products without our consent. If your item was damaged during shipment, please contact us and we will assist you with the filing of a claim with the shipping company.
If you are not satisfied with your item(s), you may return, with our expressed consent, to us within a period of 30 days. All original shipping & handling costs and special order fees when applicable are non-refundable unless we made a shipping error. Should we approve the return of an item, you will be responsible to pay shipping costs even in the event that a product is exchanged or warranted by NECG. Some items, particularly but not limited to special order items, may be subject to a restocking fee as high as 20% of your purchase price of the item(s) being returned.